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Legal terms
Terms of Service

Plain-English terms for using Passmedex

These terms explain how the site is meant to be used, how subscriptions bill, what happens when you cancel, and how to contact us if something looks wrong.

  • Account access, billing, and subscriptions
  • Cancellation, renewal, and refunds
  • Acceptable use and content ownership
Contact supportView FAQ

How you may use the site

Passmedex is an educational platform for doctors and medical students.

  • Use the public pages, demo, and study tools to evaluate the platform and revise for your exams.
  • Do not copy, share, scrape, or redistribute paid content without permission.
  • Keep your account details secure and do not share your login with other people.

Subscriptions, billing, and access

Some products are subscriptions, and the plan details shown at checkout should match the billing terms that apply.

  • Weekly subscription plans bill on the cadence shown at checkout and renew until they are cancelled.
  • If a subscription has an initial minimum term, that commitment is shown before purchase and in the plan terms.
  • The SJT Hacker weekly plan includes a six-week initial term before cancellation becomes available.
  • When a subscription is cancelled, access normally continues until the end of the current paid period.
  • If a plan description, checkout summary, and billing record do not match, contact support before paying or ask for a refund review.

Billing, refunds, and payment issues

Billing should be straightforward, reviewable, and easy to contact us about.

  • You can manage payment details and subscription actions through the billing portal or by contacting support.
  • Declined, expired, or otherwise failed payments may pause access until the payment method is updated.
  • If a renewal price changes, we will show the new price before the next charge where possible.
  • Refunds and billing adjustments are reviewed case by case and may depend on timing, usage, and the plan purchased.
  • If there is a chargeback or payment dispute, access may be paused while we review the account.
  • Taxes or processor fees, if any, will be shown or handled by the payment provider.

Intellectual property

The Passmedex brand, site content, and product materials belong to Passmedex unless we say otherwise.

  • You may not copy or republish our question content, explanations, or branding without permission.
  • External resources or references remain owned by their original publishers.
  • The site may link to third-party services, but those services follow their own terms.

Service changes and availability

We may update the site, products, or exam coverage as the platform grows.

  • Features can change if the product roadmap changes or if an exam blueprint changes.
  • We may pause or adjust parts of the platform for maintenance or improvement.
  • Where possible, we try to keep public pages stable and easy to understand.

Liability and educational use

Passmedex is a study tool, not a guarantee of exam results.

  • Information on the site is educational and should not be treated as medical or legal advice.
  • Users remain responsible for their own exam preparation and professional judgment.
  • We are not responsible for the outcome of an exam or for decisions made using the platform alone.

Contact

If you have questions about these terms, contact the support team before you pay or at any time afterwards.

  • General support: examsupport@passmedex.com
  • Billing: billing@passmedex.com
  • FAQ and methodology pages are available from the footer if you want more context first.
Related routes

Related pages

These pages help you move to the next useful step without searching around the site.

Privacy policy

See how account and usage data is handled.

Contact

Ask the support team about access or billing.

FAQ

Read the most common product questions.

Next step

If you are ready to study, move to the page that matches your route.

Contact supportView FAQ